Blacknight Customer Service

I got an auto-generated email this morning from Blacknight Solutions explaining that my hosting package was due for renewal. I’ve been with them for a year now having previously been hosted in the States. The invoice was for the Blog Package, which was ideal for me since I use WordPress, and also extra bandwidth which I had required when going through a particularly busy time.

However, I noticed on their site that the Soho linux hosting plan offered more disk space and bandwidth than I was getting, plus it was cheaper, so I submitted a helpdesk ticket to see if I could switch. Within an hour I had a reply from Leona in Accounts who said it’d be no problem and that the previous invoice had been cancelled and another issued. A few minutes later I had updated my credit card details and had an email confirming the payment. The process was simple, easy and personable. Thanks guys. 🙂

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